INFORMACIÓN DE ORDEN, STOCK DE ROLLOS
Punto de Orden
- All orders maybe placed through your Avery Dennison Graphics and Reflective Solutions Customer Service Representative phone: 800-28-AVERY; fax: 1-800-232-4646; e-mail: materials.orders@averydennison.com
- Orders for Stock Rolls and Bulk Rolls must be submitted under separate P.O.s and are subject to individual order policies.
- Verbal orders permitted, however, cannot be disputed.
- Failure to submit accurate Avery item numbers could delay processing of order.
Order Cut-off NEW & IMPROVED!
- Order entry cut-offis 1:00 p.m. EST for same-day shipment, pending credit review.
- Orders on credit hold for 5 business days willbe cancelled without notice.
Order Acknowledgements
- Order acknowledgements will be faxed or e-mailed following order entry.
Order Cancellation/Change
- Stock roll orders are changeable prior to packaging or picking the order.
- Order/Shipping Errors—60 days from invoice date to make claim.
- Cancellations must be in writing and submitted via e-mail to: materials.orders@averydennison.com, or fax: 800-232-4646.
Backorders
- Avery Dennison Graphics and Reflective Solutions will make every effort possible to eliminate any backorders.
- Avery Dennison Graphics and Reflective Solutions will pay for the freight of the backorder, regardless of the original order quantity. The standard shipment method will be UPS Ground or equivalent. In the instance where a backorder is required, a revised acknowledgement will be faxed to you.
Order Size
- Minimum order value is $300.00. Any special service charges, including freight, handling, tax, etc., are not included in the order total for establishing the minimum order volume.
Freight
- Prices are F.O.B. Pointof Shipment, freight billed on invoice to destination. Orders of $2,500.00 or more (exclusive of special service charges, handling, tax, etc.) will receive complimentary freight.
- Bulk rolls will be freight prepaid and billed.
- All air shipments require written confirmation from customer.
- Routing is of our selection; routing at the discretion of customer will be at customer’s expense.
- Separate purchase orders cannot be combined to meet the freight minimum.
- Custom orders do not qualify for free freight.
Drop Ship Policy
- To accommodate our customers in emergency situations, Avery Dennison Graphics and Reflective Solutions offers a drop ship policy.
- A handling fee equivalent to 4% of the total drop ship invoice, with a minimum fee of $25, will be assessed.
- Drop shipment orders mustbe submitted under separate P.O.s for each individual delivery location.
- All air shipments require written confirmation from customer.
- Drop ship orders do not qualify for free freight.
Order Pick-Up Policy
- Customers may not pick up orders atAvery Dennison facilities.
Technical Support
- Full-time professionals are available to answer your questions about product characteristics, performance and applications.
Summary of Payment Terms
- Payment terms are 1% 10 days, net 30 days. Invoices not paid within 30 days of due date shall thereafter bear monthly service charges at a rate of 1% per month on the unpaid balance until paid in full.
Pricing Change Notification
- Avery Dennison Graphics and Reflective Solutions will provide 30 day notification of a change to its published prices or terms and conditions.
- Not responsible for typographical errors.
Returns: Defective Material
- All claims must be reviewed with Technical Services prior to authorization of return, issuance of credit or authorization of replacement order.
- All returns require Return Materials Authorization (RMA) prior to shipment to Avery Dennison Graphics and Reflective Solutions
- All returns must be received at Avery Dennison Graphics and Reflective Solutions within 30 days from date of RMA, otherwise they will be considered closed.
Returns: Overstock
- All sales of products are considered final. However, Avery Graphics may, at its sole discretion, consider an Authorized Avery Dennison Graphics and Reflective Products Distributor’s request for exception to this standard in policy and terms.
- All returned goods are subject to a 20% restocking charge.
- In addition to the 20% restocking charge,Avery Dennison will charge to the distributor any costs incurred that are associated with processing and reconditioning the returned product at its sole discretion.
- Credit on returned goods will be based on the lower of purchase price or current price.
- To be eligible for consideration of request for credits or exchange, goods proposed for return to Avery Dennison by Authorized Avery Dennison Graphics and Reflective
Products Distributors must comply with the following:
- Goods must be current products of cataloged items that have been maintained and stored according to manufacturer’s guidelines and shelf life as maybe found published in Avery Graphics technical statements and product literature.
- The return must be approved and pre-authorized in writing by Avery Dennison management prior to shipment.
- Transportation charges must be prepaid at distributor’s sole expense; and
- Goods must be shipped to the appropriate designated Avery Dennison Graphics and Reflective Products' distribution center.
Splices
- Splices in 50-yard rolls will be a minimum of 15 feet from each other and 10 feet from either end.
- 10 yard rolls will not have splices, with the exception of Reflective and Leaf products.
- All splices will be clearly marked.
Sample Program
- The following samples are available upon request:
- 3" x 5" sample sheets are available for all Screen and Cut films.
- Digital film samples are available in 5" x 8" samples.
- Short rolls of Digital Media are available for order using the Short Roll Request Form.
- A21-day notice must be provided when ordering film or literature for a trade show.
- Samples are shipped within 48 hours via UPS from Painesville, OH.
- Maximum of 20 sample sheets per request.
All requests should be sent via e-mail to:
samples.graphics@averydennison.com
or fax to:
440-358-3793