Directrices de Pedido | Avery Dennison | Graphics

Directrices de Pedido

INFORMACIÓN DE ORDEN, STOCK DE ROLLOS

Punto de Orden
  • All orders maybe placed through your Avery Dennison Graphics and Reflective Solutions Customer Service Representative phone: 800-28-AVERY; fax: 1-800-232-4646; e-mail: materials.orders@averydennison.com
  • Orders for Stock Rolls and Bulk Rolls must be submitted under separate P.O.s and are subject to individual order policies.
  • Verbal orders permitted, however, cannot be disputed.
  • Failure to submit accurate Avery item numbers could delay processing of order.
Order Cut-off NEW & IMPROVED!
  • Order entry cut-offis 1:00 p.m. EST for same-day shipment, pending credit review.
  • Orders on credit hold for 5 business days willbe cancelled without notice.
Order Acknowledgements
  • Order acknowledgements will be faxed or e-mailed following order entry.
Order Cancellation/Change
  • Stock roll orders are changeable prior to packaging or picking the order.
  • Order/Shipping Errors—60 days from invoice date to make claim.
  • Cancellations must be in writing and submitted via e-mail to: materials.orders@averydennison.com, or fax: 800-232-4646.
Backorders
  • Avery Dennison Graphics and Reflective Solutions will make every effort possible to eliminate any backorders.
  • Avery Dennison Graphics and Reflective Solutions will pay for the freight of the backorder, regardless of the original order quantity. The standard shipment method will be UPS Ground or equivalent. In the instance where a backorder is required, a revised acknowledgement will be faxed to you.
Order Size
  • Minimum order value is $300.00. Any special service charges, including freight, handling, tax, etc., are not included in the order total for establishing the minimum order volume.
Freight
  • Prices are F.O.B. Pointof Shipment, freight billed on invoice to destination. Orders of $2,500.00 or more (exclusive of special service charges, handling, tax, etc.) will receive complimentary freight.
  • Bulk rolls will be freight prepaid and billed.
  • All air shipments require written confirmation from customer.
  • Routing is of our selection; routing at the discretion of customer will be at customer’s expense.
  • Separate purchase orders cannot be combined to meet the freight minimum.
  • Custom orders do not qualify for free freight.
Drop Ship Policy
  • To accommodate our customers in emergency situations, Avery Dennison Graphics and Reflective Solutions offers a drop ship policy.
  • A handling fee equivalent to 4% of the total drop ship invoice, with a minimum fee of $25, will be assessed.
  • Drop shipment orders mustbe submitted under separate P.O.s for each individual delivery location.
  • All air shipments require written confirmation from customer.
  • Drop ship orders do not qualify for free freight.
Order Pick-Up Policy
  • Customers may not pick up orders atAvery Dennison facilities.
Technical Support
  • Full-time professionals are available to answer your questions about product characteristics, performance and applications.
Summary of Payment Terms
  • Payment terms are 1% 10 days, net 30 days. Invoices not paid within 30 days of due date shall thereafter bear monthly service charges at a rate of 1% per month on the unpaid balance until paid in full.
Pricing Change Notification
  • Avery Dennison Graphics and Reflective Solutions will provide 30 day notification of a change to its published prices or terms and conditions.
  • Not responsible for typographical errors.
Returns: Defective Material
  • All claims must be reviewed with Technical Services prior to authorization of return, issuance of credit or authorization of replacement order.
  • All returns require Return Materials Authorization (RMA) prior to shipment to Avery Dennison Graphics and Reflective Solutions
  • All returns must be received at Avery Dennison Graphics and Reflective Solutions within 30 days from date of RMA, otherwise they will be considered closed.
Returns: Overstock
  • All sales of products are considered final. However, Avery Graphics may, at its sole discretion, consider an Authorized Avery Dennison Graphics and Reflective Products Distributor’s request for exception to this standard in policy and terms.
  • All returned goods are subject to a 20% restocking charge.
  • In addition to the 20% restocking charge,Avery Dennison will charge to the distributor any costs incurred that are associated with processing and reconditioning the returned product at its sole discretion.
  • Credit on returned goods will be based on the lower of purchase price or current price.
  • To be eligible for consideration of request for credits or exchange, goods proposed for return to Avery Dennison by Authorized Avery Dennison Graphics and Reflective

Products Distributors must comply with the following: 

  1. Goods must be current products of cataloged items that have been maintained and stored according to manufacturer’s guidelines and shelf life as maybe found published in Avery Graphics technical statements and product literature.
  2. The return must be approved and pre-authorized in writing by Avery Dennison management prior to shipment.
  3. Transportation charges must be prepaid at distributor’s sole expense; and
  4. Goods must be shipped to the appropriate designated Avery Dennison Graphics and Reflective Products' distribution center.
Splices
  • Splices in 50-yard rolls will be a minimum of 15 feet from each other and 10 feet from either end.
  • 10 yard rolls will not have splices, with the exception of Reflective and Leaf products.
  • All splices will be clearly marked.
Sample Program
  • The following samples are available upon request:
  • 3" x 5" sample sheets are available for all Screen and Cut films.
  • Digital film samples are available in 5" x 8" samples.
  • Short rolls of Digital Media are available for order using the Short Roll Request Form.
  • A21-day notice must be provided when ordering film or literature for a trade show.
  • Samples are shipped within 48 hours via UPS from Painesville, OH.
  • Maximum of 20 sample sheets per request.

All requests should be sent via e-mail to:

samples.graphics@averydennison.com

or fax to:

440-358-3793

CUSTOM FINISHING & BULK ROLLS

Order Cancellation/Change
  • Custom adhesive coat or custom color orders cannot be cancelled or changed after the receipt of the order.
  • Custom finish orders are changeable up to the time of converting.
  • Increase to order volume will become a new order.
Minimum Order Size

• For custom products, the following order minimums apply:

  PRODUCTS MINIMUMS LEADTIME
Custom Adhesive Coating Calendered 12,000 sq ft 5 days
  Cast 12,000 sq ft 5 days**
  Digital (when applicable) 12,000 sq ft -
  Reflective 6,000 sq ft Call for Date
  Special (when applicable) 12,000 sq ft Call for Date
  Premasking 3,000 sq ft 5 days
Custom Color Matching Calendered Contact Home Office Call for Date
  Cast 12,000 sq ft 10 days
  Digital N/A -
  Reflective* 12,000 sq ft Call for Date
  Specialty N/A -
Custom Finishing Slitting 50 yd 1 day
  Punching 250 yd 1 day
  Premasking/Slitting 100 yd 1 day

*Does not apply to T and W series reflective products. Please call for information.
**See product page for available colors.

Cut Sheets
  • Minimum order is 600 sq.ft. of identical sheets, sheets must be rectangular or square in shape and of the following dimensions:
WIDTH (inches) LENGTH (inches)
6 any length 6 through 96
12 "
18 "
24 "
30 "
36 "
48 "
Custom Adhesive Coating NEW & IMPROVED!
  • Custom adhesive coat products require a 1,000 yd minimum order quantity.
  • 10% upcharge for widths 48"or more x 250 yd.
  • Custom finishing guidelines apply.
  • Custom adhesive coat orders are considered complete at +/-10% of order quantity.
  • 5-day leadtime.
Custom Color Matching NEW & IMPROVED!
  • Custom color orders are considered complete at +/-10% of order quantity.
  • Avery Dennison Graphics and Reflective Solutions provides custom color matching for SC 900 Color and HV 1200 Reflective Films.
  • Sample color matches are provided within5business days for customer approval.
  • Target lead time for manufacturing of an approved custom color match is 10 business days for cast films and 35 business days for reflective films.
  • Colors can be matched by either referencing a PMS number or providing a sample.
  • Custom Color-Cast: 10% upcharge for widths 48"or more x 500 yd; 25% upcharge for widths 48"or more x 250 yd.
  • Custom Color-Reflective: 10% upcharge for widths 48"or more x 500 yd; 25% upcharge for widths 48"or more x 250 yd.
  • Custom finishing guidelines apply.
Custom Finishing NEW & IMPROVED!
  • Custom sized widths must be in excess of 6".
  • Purchase of full web width is required.
  • Custom slittting does not include custom lengths.
  • Width tolerances are +/-.125"
  • 1 business day if ordered by 1:00 p.m. Check with your Avery Dennison Sales Representative or Customer Service for qualifying products.
  • If the total order of a single color is over 5,000 sq feet, call for details.
Freight
  • All non-standard reflective products will be shipped freight prepaid and billed,F.O.B.Avery Dennison Graphics and Reflective Solutions (U.S.) Reflective Plant (Painesville, OH; Mt. Prospect, IL)
  • All other products will be shipped freight prepaid and billedF.O.B. from anyAvery Dennison Graphics and Reflective Solutions (U.S.) distribution facility for all U.S. customers (Fairport, OH; Lowell, IN).
  • Avery Dennison Graphics and Reflective Products Division does not offer a drop ship policy for bulk rolls.
  • Routing is of our selection; routing at the direction of customer will be at customer’s expense.
Packaging Information
  • Standard packaging is used but can vary depending upon format, size, and quantity of material to be shipped.
  • Non-standard packaging requests require special quotation.
Technical Support
  • Full-time professionals are available to answer your questions about product characteristics, performance and applications.
Splices
  • Cast and calendered films: maximum of four splices per 250 yards
  • Reflective films: maximum of six splices per 100 yards
Custom Premasking Order Information
  • Minimum order quantity: web width x 100 yd.
  • Lead time: custom pre-masking requires a lead time of 5 business days.
  • Cost for premasking: list price is $.12/sq ft for premasking on all products.

REFLECTIVE PRODUCTS

Custom Finish and Custom Coat
  • Custom Finish refers to materials in bulk form that are slit to a customer’s unique width and length requirements. Customers will be responsible for the full web width of the bulk goods. Standardweb width offerings are noted on each product price page. Please contact your Customer Service Representative for specifics.
  • Custom Coat refers to a product that is made to order. Order may require a minimum order quantity of 6,000 sq ft. Customers will be responsible for the full 48" web width of the bulk goods. Orders that are Custom Coat will require an allowance of +/-10% on the order. Please contact your Customer Service Representative for specifics.
Slit Width Tolerances
Roll and Sheet Width Tolerance Standard Overage
  Min Target Max
0" to 11.99" 0" 0" 1/16"
12" to 35.99" 3/16" 1/4" 5/16"
36" to 47.99" 5/16" 3/8" 9/16"
48" 7/16" 1/2" 9/16"
  • If “exact” dimensions are required the material will conform to the following: 1/32” +/-1/32”

For Sheeted Products:

  • Length and width tolerances are the same as above
  • If exact dimensions are required please indicate, “exact” when ordering.
  • “Exact” orders will conform to +1/32” +/-1/32”
Lead Times
  • Stock Products: 1–2days
  • Custom Finish: 3–4days
  • Custom Coat: Call for date
  • Sheets: 5 days
  • If the total order of a single color is over 5,000 square feet: Call for date

Durability
  • Avery Dennison products are sold worldwide in a wide range of climate conditions. The durability stated corresponds to typical applications used for the sheeting. Other factors that affect film durability are the direction a sign is facing, the angle sign is to the sun, latitude and sign fabrication conditions.